Delivery
We strive to deliver within 5 working days in Denmark and 7 working days within Europe unless otherwise stated
We deliver free of charge in the Dkk for purchases over 500 DKK and in Sweden and Norway forpurchases over 700 Sek og Nok.
Purchases below this amount, shipping costs will be calculated per shipment
If you have any special requests regarding your shipment or it is an urgent matter, write to us in the comments field at check-out or write to bekind@jajalive.com
Customs, VAT and VOSC in Norway
All orders in DK and SE is with DK VAT ( 25%)If you order from a country outside the EU, the transfer may be subject to local taxes and fees, for which we cannot be held responsible, but in return the Danish VAT will be deducted. In such cases, you will be contacted by the shipping company. Please note that this may delay shipment if the goods are withheld from customs. In this case, it is your responsibility to contact the shipping company and pay the additional costs incurred, but we will of course provide the necessary information.
JAJALIVE is registered with VOSC in Norway, this makes it possible to order for up to DKK 3,000 without goods being subject to customs duties when they enter Norway
Payments
All purchases on the webshop are settled Dkk, SEk Nok and EURO All prices include VAT.
When you pay with the amount will only be withdrawn when the goods are sent, and we are sure that we have them in stock.
If a discount is agreed with Jajalive, this discount will only be deducted when we manually process your order. It will therefore not appear on your order confirmation. Payment is made via a secure connection (https). The data entered is encrypted and cannot be read by others. Credit card data is entered via a secure connection and is then sent via an encrypted connection to the server. We have no access to your credit card data at any time.
You can pay with the following metodes:
Mobilpay, Visa / Dankort, Visa, Mastercard and bank transfer
Complaints
As a consumer, you have a 2-year right of complaint, which means that you can either have the item repaired, exchanged, or get your money back depending on the specific situation. The right of complaint does not cover when faults, damage or wear and tear occur due to incorrect use, lack of maintenance or ordinary wear and tear. You must complain within 14 days after you have established the error / defect. If the item has been damaged during shipment, please contact us as soon as possible.
Image quality and colors / shades:
Be aware that there may be differences between the colors of your computer screen and the actual colors of the items you receive. However, we strive for the colors in our images to be as close to reality as possible.
Return policy
We offer a 7-day full return policy if the item is in the same condition as upon receipt and in original packaging. Return of goods can only take place after written approval from Jajalive. Send an email to bekind@Jajalive.com to get details
Once we have accepted the receipt, you can either choose to exchange the item or get your money back.
If items do not fail anything and you have simply regretted your purchase, then it is you who bears the return costs.
Items that are lost during shipment from Jajalive to the customer, we compensate for.
Items that are lost during the return from the customer to Jajalive, we don’t compensate
Contact info:
Mail: bekind@Jajalive.com
VAT / Company no .: DK19857387